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Abengoa is fully aware of the importance of all its stakeholders for its business and growth. Therefore, in addition to providing them with transparent and truthful information on all its activities on an ongoing basis, the company seeks to promote dialogue with them via the customary channels, and launches new ones, so as to achieve our vision of a dynamic and enriching process for both sides.

Understood as a two-way communicative process, dialogue is key to achieving one of the company’s main objectives: to create maximum long-term value for all business groups. Our principal stakeholders are our employees, clients, suppliers, and investors – given that Abengoa is a listed company and society per se.

Abengoa’s commitment to each of these groups engenders an ongoing, simple and direct dialogue that the company has promoted and nourished for years.

 

The tools we use for stakeholder relations are as follows:

Internal Communication:

A crucial element to the Abengoa philosophy, communication, key to committing people to achieving our mission, and to our objectives and customer-focused vocation. Among the most important communications platforms are:

The employee portal. In 2003, the Abengoa website was launched; by means of which we achieve quick internal communication of all the information and knowledge referring to business groups, society and the people who make up this organization.

The portal is an internal communication and information tool. It aims to serve as a professional desktop for all employees, through which, apart from providing statistical and dynamic information on business groups and companies, it is possible to access all the management systems necessary for professional performance, as well as the different human resource processes relating to management and staff.

The welcome and integration manual. Abengoa has prepared welcome and integration plans for its business groups, with the aim of welcoming new employees, facilitating their adaptation and offering them a global overview of the company.

These welcome manuals provide useful and valuable information to new employees, since the company uses them to briefly and simply introduce its activities, structure and internal government.

In order to ensure rapid and updated access to the content of these manuals on the part of the different companies, a specific section was created within the human resources section of the Abengoa portal.

Employee self-service. In 2004, employee self-service was launched.

In this initial phase, the following processes were implemented:

• Visualization and printing of payroll receipts (the last one and historical).
• Visualization of work schedules.
• The possibility of modifying bank details.
• The possibility of distributing wage payments among several different bank accounts (including direct percentages or quantities).
• Visualization of company insurance, with the possibility of modifying beneficiaries.
• Visualization of income tax, issuing of a certificate and the possibility of increasing the legal rate.
• A service for consultations and frequent questions (FAQ), covering all areas.

An internal bulletin. Abengoa publishes a bi-monthly magazine or bulletin focusing not only on the main actions of its business groups, but also on technical articles, news items on quality and the environment and news related to human resources. The magazine is put together using employee collaborations, is published in both Spanish and English, and has a print-run of 15,000. This internal publication is also available to all employees on the employee portal and on the corporate website (www.abengoa.com).

External Communication

Abengoa's main communication channel with its external audiences is its corporate website. Each business group also has its own website.

The Abengoa website. Abengoa established its first Internet website in 1995. Since then, the site has been continuously updated, and has been adapted to the group's new activities, and to the new techniques and trends in design and net-surfing, which are more closely aligned with the needs of visitors. The Abengoa website, www.abengoa.com, presents transparent investor-oriented information.

Department of Attention to Shareholders. In order to facilitate the existence of a permanent point of contact with company shareholders, Abengoa has a Department of Attention to Shareholders, under the responsibility of the General Secretary. This department ensures transparent and fluid communication with shareholders, who have access to the same information, in time and format, as institutional investors; thereby guaranteeing equitable treatment for them. Dissemination of truthful and trustworthy information of relevant facts, press releases and regular economic-financial information is a key priority. The website (www.abengoa.com) features a shareholder information mailbox.

Investor Relations Area. With the same aim as the Department of Attention to Shareholders, but with a specific focus on investors, the company also has a department for relations with investors and the stock exchange, under the Director of Investor Relations in coordination with the Financial Director, who is responsible for designing and implementing a program of communications with the national and international financial markets, with the aim of publishing the company's main aggregates and strategic actions.

Dialogue channels

Stakeholders	From the company to stakeholders	From the stakeholders to the company
Shareholders	Corporate website and business units Information on relevant facts Investor Relations Department Public presentations (road shows) Meetings with analysts and investors Analyst and Investor Day General Shareholder's Meeting Quarterly reports Annual report	Investor Relations Department Shareholder's mailbox Satisfaction studies Public presentations (road shows) Meetings with analysts and investors Analyst and Investor Day General Shareholder's Meeting
Employees	Corporate website and business units Corporate intranet Employee Portal Employee self-service Welcome manual Internal bulletin Human Resource Interlocutor (GIRH) Health and Safety Committee Works Council	Employee Portal Employee self-service Satisfaction and work enviroment suveys IT tool: irp for problem-solving IT tool: AM for improvement actions Social assitance for staff Human Research Interlocutor (GIRH) Health and Safety Committee Works Council
Clients	Corporate website and business units Working days with clients Focus groups Security Management System Tool Publicity and marketing	Working days with clients Focus groups Satisfaction surveys IT tool: IRP for problem-solving IT tool: AM for improvement actions Security Management System Tool Customer's mailbox
Suppliers	Corporate website and business units Structured procedure for measuring supplier efficiency Security Management System Tool Regular visits to suppliers	Satisfaction surveys Structured procedure for receiving information and the supplier's opinion IT tool: IRP for problem-solving IT tool: AM for improvement actions Security Management System Tool Supplier's mailbox
Society	Corporate website and business groups Annual report Comunications Department Corporate Social Respnsibility Department Focus-Abengoa Foundation Meetings with NGOs, the media and educational institutions	Comunications Department Corporate Social Responsibility Department Meetings with NGOs, the median and educational institutions